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What Is Sales Data? And How Does It Help You Sell Better?
Every quarter, my clients’ data footprint continues to expand. Whether it’s customer response rates, leads in pipe, or quota attainment, there is always another metric to track. The motivation for...
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How To Unlock the Power of Generative AI Without Building Your Own LLM
Everyone wants generative AI applications and their groundbreaking capabilities, such as creating content, summarizing text, answering questions, translating documents, and even reasoning on their own...
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Top 3 Benefits of Generative AI for Data Analytics
The numbers don’t lie. Data is the new currency: 58% of companies that use data to make decisions are more likely to exceed their revenue targets than those that don’t. Yet, despite the abundance of...
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Data-Driven Companies Perform Better by Almost Every Metric — And Get More...
Behind the data Most business leaders say data is critical to decision-making, but a new global survey of 10,000 of them reveals a different story. 67% of leaders are not using data for important...
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Is Your Organization Ready for AI? 5 Data Leaders Share Real-World Tips
AI is having its moment. No longer just a buzzword, AI and generative AI are changing how we all do business. So what should a data leader be doing to succeed with AI in the enterprise? We spoke to...
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Here’s How I Advise Anxious C-Suites To Approach Generative AI
As a strategic account executive at Salesforce, I spend my days advising companies on how to use emerging technology to grow their business. I can tell you this: C-suite leaders are nervous about...
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3 Customer Service Tips to Deliver an Excellent Experience — Every Time
Today’s customers want more than just a great product or service – they also expect an outstanding experience. Your customer service team plays a key role in making sure this happens. Case in point:...
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94% of Leaders Want More Valuable Data – Here’s How To Get It
Business success depends on having the right information at the right time. The stakes are even higher with artificial intelligence spurring an unprecedented need for businesses to have access to...
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3 Ways to Use Data to Drive Loyalty — Just Like Formula 1
Did you know that increasing customer retention rates by 5% increases profits by 25% to 95%? In today’s competitive business landscape, everyone is racing to gain their customers’ attention and...
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Customer Service Analytics: How to Make Sense of All Your Data
As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the...
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What is Cybersecurity? Your Guide to Digital Defense
The term cybersecurity brings to mind hackers huddled in dimly lit rooms, eyes glued to glowing screens, breaching digital fortresses and pilfering sensitive data. However, the reality of...
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Want Happy Customers? Start with the Right Case Management System
Think about what your customers go through when they contact your business for help. Are they quickly connected with a chatbot or agent who efficiently resolves their issue? Or, do they send an email,...
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Why Your Small Business Should Care About Clean Data
As AI intensifies the need for trusted data, many businesses are rushing to fortify their data foundations. In fact, 86% of analytics and IT leaders agree that AI’s outputs are only as good as its...
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Learning About Data Is Easier Than You Think
There is arguably nothing more valuable to your company, and central to its success, than data. According to a 2023 survey, 88% of business leaders are increasing investments in data and artificial...
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Here’s How I Advise Anxious C-Suites To Approach Generative AI
As a strategic account executive at Salesforce, I spend my days advising companies on how to use emerging technology to grow their business. I can tell you this: C-suite leaders are nervous about...
View ArticleClik here to view.
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
Today’s customers want more than just a great product or service – they also expect an outstanding experience. Your customer service team plays a key role in making sure this happens. Case in point:...
View ArticleClik here to view.
94% of Leaders Want More Valuable Data – Here’s How To Get It
Business success depends on having the right information at the right time. The stakes are even higher with artificial intelligence spurring an unprecedented need for businesses to have access to...
View ArticleClik here to view.
3 Ways to Use Data to Drive Loyalty — Just Like Formula 1
Did you know that increasing customer retention rates by 5% increases profits by 25% to 95%? In today’s competitive business landscape, everyone is racing to gain their customers’ attention and...
View ArticleClik here to view.
Customer Service Analytics: How to Make Sense of All Your Data
As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the...
View ArticleClik here to view.
What is Cybersecurity? Your Guide to Digital Defense
The term cybersecurity brings to mind hackers huddled in dimly lit rooms, eyes glued to glowing screens, breaching digital fortresses and pilfering sensitive data. However, the reality of...
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